The catalogue/Intercom
Intercom
app.intercom
Search and manage Intercom conversations, contacts, and teams
Version2.0.0
Categoryother
AuthAPI key
Tools12
Transportstdio
LicenceMIT
01
What it does
The app, in its own words.
Intercom customer support integration — manage conversations, tickets, contacts, and teams via the Intercom API.
02
Tools
12 tools the agent can call.
Every one is declared with typed parameters and returns structured results, so the host can render them instead of narrating them.
- assign-conversationAssign an Intercom conversation to a specific admin or team. Can also unassign by omitting both.
- get-contactGet details of an Intercom contact (user or lead) by their Intercom ID.
- get-conversationGet the full details of a specific Intercom conversation by ID, including all messages, notes, tags, and assignee.
- get-workspaceGet information about the connected Intercom workspace: name, region, timezone, and the authenticated admin.
- list-adminsList all admins (agents) in the Intercom workspace with their IDs, names, emails, and seat status.
- list-tagsList all tags defined in the Intercom workspace. Useful for finding tag IDs before tagging conversations.
- list-teamsList all teams in the Intercom workspace with their IDs, names, and member counts.
- reply-conversationReply to an Intercom conversation as an admin. Can send a public reply to the customer or add a private internal note.
- search-contactsSearch Intercom contacts by email, name, or phone number.
- search-conversationsSearch conversations in Intercom with filters by state, date range, tags, and assignee. Returns paginated results with conversation metadata.
- tag-conversationAdd or remove tags from an Intercom conversation.
- update-conversationUpdate a conversation state (open, close, snooze) or priority in Intercom.
03
Auth and permissions
What it asks for.
Declared in the manifest, in advance. The app cannot reach anything it did not ask for here.
User secrets
ACCESS_TOKEN
Reading further
The manifest and the source for Intercom live in the monorepo, alongside the other apps.